Terms of Service

These terms cover your use of the Cyboq website and set out the general conditions that apply to our services. Where you engage us for a project, a separate signed agreement or proposal will apply and takes precedence over anything here that conflicts with it.

1. Use of this website

You may use this site for lawful purposes only. You agree not to attempt to gain unauthorised access to any part of it, interfere with its operation, scrape it at a volume that degrades service for others, or use it to transmit malicious code.

We work to keep the site available and accurate, but we provide it on an "as is" basis and do not guarantee uninterrupted access or that every detail is free from error.

2. Intellectual property on this site

The content of this site — text, design, code, graphics and the Cyboq name and logo — belongs to us or our licensors. You may view and print pages for your own reference. You may not republish, sell or reproduce material from this site commercially without our written permission.

3. Proposals and quotations

Any figure given informally is an estimate. A binding price exists only in a written proposal signed by both parties. Proposals are valid for 30 days unless stated otherwise. Nothing on this website is an offer capable of acceptance.

4. Services

Work is delivered according to the scope in the signed proposal. Where we have committed to a deliverable, we will deliver it. Where we describe an outcome — traffic, rankings, conversion or revenue — that is a professional expectation based on evidence, not a guarantee, because those outcomes depend on factors outside our control.

Changes to scope are quoted separately and require your written approval before we begin them.

5. Your responsibilities

• Provide content, access, approvals and feedback within agreed timeframes
• Nominate a decision-maker who can sign off on our behalf-facing milestones
• Ensure you hold the rights to any material you supply to us
• Maintain the confidentiality of credentials we provide to you

Delays caused by outstanding content or approvals may move the timeline and, where they hold our team idle, may affect cost. We will always flag this before it happens rather than after.

6. Payment

Invoices are payable within 14 days unless the proposal says otherwise. We may pause work on overdue accounts after written notice. Late payments may attract interest at the statutory rate. All fees are exclusive of applicable taxes.

7. Ownership of deliverables

On full payment, all intellectual property in the deliverables created specifically for you transfers to you — code, designs, content and documentation. We retain ownership of our pre-existing tools, libraries, frameworks and general know-how, and grant you a perpetual licence to use them as embedded in your deliverables.

Third-party components remain subject to their own licences, which we will identify at handover.

8. Portfolio rights

Unless you ask us not to, we may reference your project in our portfolio and marketing, including screenshots and headline results. If you would prefer we did not, tell us and we will not — no explanation needed.

9. Warranty

We warrant that deliverables will materially conform to the agreed scope for 30 days after launch, and will fix defects in that period at no cost. This does not cover changes of requirement, third-party service changes, or issues caused by modifications made by others.

10. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be limited.

Subject to that, our total liability arising from an engagement is limited to the fees paid by you for that engagement in the 12 months preceding the claim. We are not liable for indirect or consequential loss, including loss of profit, revenue, data or business opportunity.

11. Confidentiality

Each party will keep the other's confidential information confidential and use it only for the purpose of the engagement. This survives the end of the engagement. We are happy to sign a separate NDA if you prefer.

12. Termination

Either party may end a retainer with 30 days' written notice. Projects may be terminated for material breach that is not remedied within 14 days of written notice. On termination you pay for work completed and approved to that date, and we hand over all work in progress and credentials.

13. Governing law

These terms are governed by the laws of the jurisdiction stated in your signed agreement, and the courts of that jurisdiction have exclusive jurisdiction over any dispute. Before litigation, both parties agree to attempt to resolve the matter in good faith through discussion.

14. Contact

Questions about these terms: hello@cyboq.com