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Notes from
the workbench.

No thought leadership, no listicles. Just things we learned on real projects, written by the people who learned them — including the mistakes.

FeaturedAI

The AI projects we talked clients out of, and why

Roughly one in five AI ideas we assess turns out to be better solved by a database query or a form change. Here are five real examples, what the client wanted, what the cheaper answer was, and how we worked out the difference.

TL
Tomas Lindgren
AI Practice Lead · 12 min read
Performance

What actually moved our Core Web Vitals (and what did not)

We rebuilt eleven sites against a performance budget last year. Four changes accounted for most of the gain. The rest was noise we spent time on anyway.

9 min read
Conversion

Checkout steps are not the problem. Surprise costs are.

Everyone shortens the checkout. Fewer people show shipping cost before the last step, which is where our abandonment data says the real damage happens.

7 min read
SEO

A content cluster that failed, dissected honestly

Twenty-two articles, six months, almost no traffic. What we got wrong about search intent, and how we found out in month three rather than month nine.

11 min read
Process

Why we cut half the features before writing code

The uncomfortable conversation that makes projects ship early. How we run it, what clients say at the time, and what they say six months later.

6 min read
Chatbots

Tuning a support bot to say "I do not know"

Refusal is a feature. How we set confidence thresholds, what the escalation rules look like, and why the content audit matters more than the model.

10 min read
Analytics

Measure before you spend: a two-week tracking checklist

The exact sequence we run before launching any paid campaign, and the four tracking failures we find in almost every account we inherit.

8 min read

Full articles are being migrated to the new site. In the meantime, ask us about any of these directly — we will happily send the working notes.

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